Privacy Policy

Last Updated: Mar 21, 2026

NextLevelUp (“we”, “us”, or “our”) is operated and maintained by Solbright Digital Services on behalf of Pro X Smart Consulting. We are committed to protecting your privacy in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.

1. Information We Collect

We aim to collect the minimum amount of data necessary to provide our services. We collect information in two ways:

  • Voluntary Information: If you choose to contact us via our contact form or email, we collect the information you provide, such as your name, email address, and phone number. This is used solely to respond to your inquiry.
  • Automated Information: When you visit our site, certain information is collected automatically through third-party tools.

2. Third-Party Analytics Tools

To improve our website experience (“Next Level Systems”), we use the following tools:

  • Google Analytics (GA): This tool uses “cookies” to collect standard internet log information and visitor behavior in an anonymous form. This includes your IP address, browser type, and pages visited. We use this to analyze site traffic and improve our content.
  • Google Search Console (GSC): We use this to monitor our site’s presence in Google Search results. GSC does not provide us with your specific personal identity but helps us understand how users find our site.

How to Opt-Out: You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser or using the Google Analytics Opt-out Browser Add-on.

3. Purpose of Data Processing

We process your data for the following “Next Level” purposes:

  • To respond to your inquiries or consultation requests.
  • To monitor website performance and fix technical issues.
  • To understand our audience (Malaysian SMEs) better to provide relevant content.

4. Data Disclosure

We do not sell or rent your personal data. We only share information with:

  • Service Partners: Technical partners (like Pro X Smart Consulting) who may need your contact info to provide specific ISO or training services you requested.
  • Legal Requirements: If required by Malaysian law or government authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access or loss.

6. Your Rights

Under the PDPA 2010, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Withdraw your consent for us to contact you at any time.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at info@nextlevelup.com.my